Refund policy

At Glamora Studio™, we are committed to providing premium beauty essentials and exceptional customer service. If you're not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

1. 14-Day Cooling-Off Period (Online Orders)

In accordance with the South African Consumer Protection Act (CPA), customers who purchase products online may cancel their order within 14 days of receiving their order.

To qualify:

  • Items must be unused, unworn, and in their original condition.
  • All original packaging, accessories, and included items must be returned.
  • Products must not show signs of use, damage, or alteration.

Customers are responsible for the cost of returning items under the cooling-off period unless otherwise required by law.

2. Faulty or Defective Products

If your product arrives damaged, defective, or develops a manufacturing fault, please contact us within 6 months of delivery.

If the product is confirmed to be defective due to manufacturing or workmanship, Glamora Studio™ will, in accordance with the Consumer Protection Act, offer one of the following:

  • Repair
  • Replacement
  • Refund

at our discretion where permitted by law and depending on product availability.

3. Incorrect Orders

If you receive the wrong item, please notify us within 48 hours of delivery.

Once confirmed, we will arrange collection (where applicable) and send the correct product at no additional cost.

4. Non-Returnable Items

For hygiene and health reasons, the following products cannot be returned unless they are faulty:

  • Opened or used pimple patches
  • Opened sleep masks
  • Opened bonnets
  • Opened pillowcases
  • Any personal-care product that has been used

Products that have been washed, worn, altered, or damaged after delivery are also not eligible for return.

5. Condition of Returned Products

Returned items must:

  • Be unused
  • Be in original packaging
  • Include all accessories and promotional items
  • Be free from stains, odours, makeup, hair products, or damage

Returns that do not meet these conditions may be declined where permitted by law.

6. Refunds

Once your return has been inspected and approved, refunds will be processed to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Shipping fees are non-refundable unless the return is due to:

  • A defective product
  • An incorrect order
  • An error made by Glamora Studio™

7. Exchanges

We currently exchange products only if:

  • The incorrect item was supplied
  • The product is defective
  • The product was damaged during delivery

We do not offer exchanges for colour preferences, change of mind, or incorrect purchases made by the customer unless required by law.

8. How to Start a Return

To request a return, please contact us with:

  • Your order number
  • Your full name
  • A description of the issue
  • Clear photographs (if applicable)

Email: support@glamorastudio.co.za

We will guide you through the return process.

9. Important Information

Glamora Studio™ reserves the right to inspect all returned products before approving any refund, replacement, or exchange.

Nothing in this policy limits or excludes any rights provided to consumers under the South African Consumer Protection Act.